Returns & Exchanges

At Hestan Culinary, we stand behind the craftsmanship of our premium cookware. If you are not completely satisfied with your purchase, you may return your items in their original condition within 45 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return.

• 2.
  Print Your Label

  Once your request is approved, download and print your prepaid shipping label and include the original packing slip inside the box.

• 3.
  Pack and Ship

  Securely pack your Hestan products in their original packaging and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.